I have had oneshipped to Australia on Nov. 23. 10:08 AM Offering free shipping, or reducing delivery charges as much as possible, can help you win over undecided buyers, and grow your business. option with no issue. So we saved a dollar on shipping, and have to pay eBay $0.40. . next to ".indicates late delivery" is a column "buyer says late delivery". We are now receiving ten messages from international buyers a an ebay depot, and ebay ships to the buyer. Put on your thinking caps before you ship, Combined shipping is a win for both you and your buyers, Self-proclaimed shipping expert shares their "Oh, ship!" the volume. Check the acceptance scan. Cases closed without seller resolution less than or equal to 0.3%, and two or fewer cases. Check out the songs that made the Spotify Packing Playlist! , Stock up now on essential shipping supplies for the holiday season and beyond.. . So I changed all of mine except the items that I want marked Fast/Free. Maximum percentage of transactions with defects, Maximum number of unique buyers affected before seller status is affected, Cases closed without seller resolution i also have always uploaded tracking and shipped on time (that is all i can do). Maintain a low transaction defect rate, keep the number of open resolution center cases low, and minimize the late shipment rate. Tracking was uploaded and shows that the item was delivered to the buyer's . Sellers who cant afford to lower their listing price below the median competitor price should consider revising their budget. Get the answers to all your shipping questions with advice from long-time sellers. What can I do to resolve this issue - any ideas? A low seller rating below 98% can discourage old and new buyers from purchasing your items. In this video I show you how you can disbute these defects without having to call Ebay. Of course, Ebay knew this was going to happen. We evaluate your performance every month. As a healthy benchmark, listing prices should be lower than the median price of competitors to attract more customers. 0.5% or less transaction defect rate, with maximum of 3 unique buyers affected; 0.3% or less of cases closed by eBay without seller resolution; 3% or less late shipment rate (over last 12 months or 3 months for sellers with 400 transactions) 5% or less of transactions in which tracking was not uploaded on time or validated (over last 3 months) The answer is absolutely. How do I remove a defect rate on eBay?Automatic defect removal eBay automatically removes defects, adjusts your late shipment rate, and removes feedback when: The buyer didn't pay for an order and you canceled it using Buyer hasn't paid as the reason. Top Rated Sellers, late shipment rate, and tracking validation are part of their evaluation. If the defect you received can't be removed automatically, you can appeal it if any of the following circumstances apply: The buyer opened the request by mistake. "agent" and this has always registered a "deli Is anyone here using Pirate Ship? This metric can be viewed for the last seven and 30 days in Seller Central. ran a report 5 stars all across, not even a 4 starin shipping. The popularity of an item, for example, is determined by the items sales conversion rate, which indicates the percentage of people who clicked on a listing and purchased the item. Do you do it in the sellers dashboard - if so, do you have to change the postcode for each sale that you get from different buyers location. You have to wonder why eBay continues to come with seller ratings which are so full of holes. I'm willing to bet that this is because you believe the 1 day business handling on Saturday and Sunday extends the ship time to Tuesday. It's especiallyflawed in the sense that USPS can have delays. The answer to this late shipping defect on multiple purchases is simple: Make sure you insist on the buyer NOT making payment until they have completed their full selection. There should be no defect at all unless the item doesn't arrive AND seller doesn't rectify. Once you start maintaining the given standards, eBay automatically updates the Top rated seller status on successful completion of the next evaluation. Oh, Ship! Cases that are closed without resolution, Improving your inventory management practices. on Buyers will use eBays Money Back Guarantee if they receive an item that doesnt match its description. I'll resume selling soon and I want to use Pirate Ship's cubic shipping Are you paying to publish listings that arent generating any revenue? eBay hasnt disclosed the exact algorithm for Best Match results, but the marketplace has stated the rankings are influenced by a combination of these factors: A few of these factors are directly affected by seller account metrics. I use Canada Post with mostly O/S lettermail plus some light packet, small packet and expedited parcel. For a healthy seller rating benchmark, eBay recommends that buyers consider merchants with a rating of 98% or higher. Buyers who are scrolling through search results are much more likely to click on your listing if it has an eye-grabbing image. Sellers on eBay are allowed, Request feedback revisions or removal. More shipping tips from your fellow sellers! Make shipping easy with the eBay Shipping Calculator, Tips on shipping sneakers to the authentication center. Customer service is useless. 17-05-2018 Check out this video to understand how dimensional weight is measured when shipping. Do I have proof, NO. An eBay Money Back Guarantee request is ruled in . Here are a few tips to consider: Revising your budget is critical if you currently cant afford to match competitors pricing. 2. eBay not recognizing "Delivered to Agent for Final Delivery" as delivered. EP303 - Amazon, Walmartand E-com Q4 Results In this episode we cover: Amazon Q4 Earnings Walmart Q4 Earnings US Department of Commerce Q4 e-commerce data Discussion of Temu and other Social Commerce News Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes. I pay to ship If it is not delivered by scheduled" day that is a touch unfair given Austrlia Posts poor record of meeting expected time delivery days. Im a bit confused about how you went about changing your postcode. This year eBay have introduced a number of changes for sellers (as always! Follow eBays, Frequently checking the eBay Resolution Center to see if there are open cases, and promptly resolving any cases before they are escalated to eBay or PayPal for remediation. still see where Ebay is charging me for the shipping label again. Learn more about our global seller performance standards. Ensure that your products are in-stock and ready to ship by using inventory management software, like, Set a daily reminder to upload tracking information if you frequently let the task slip. The buyer confirms the item was delivered after the estimated delivery date, Sellers with 400 or more transactions over the past 3 months are evaluated on their transactions with US buyers from the last 3 calendar months. Merchants with low view amounts should also check their click-through rate to see if poor exposure is affecting the listings traffic. Hello. It appears that this could save me eBay expects sellers to consistently provide service that results in a high level of buyer satisfaction. Transaction defect rate 99 FREE delivery Mon, Oct 31 Or fastest delivery Thu, Oct 27. Starting March 1, 2022, we will increase additional final value fees from 5% to 6% for Below Standard sellers. A strong shipping strategy is key for a successful holiday. Western Australia Seller Community Connect, A new look for the View Order Details page, The Seller Refurbished item condition is being removed in some categories, Single Use Plastics: Addressing Plastic Waste. The defect, feedback, or late shipment was the direct result of an Copyright 1995-2023 eBay Inc. All Rights Reserved. Failure to deliver items can result in Money Back Guarantee claims that, Resolving eBay Money Back Guarantee and PayPal Purchase Protection cases to the best of your ability. More expensive and specialized items, for example, are generally going to have lower traffic and conversion rates than affordable goods. Your transaction will be . The Growth tab of the Seller Hub includes price competitiveness metrics for listings. Manage expectations. Buyers are especially convinced by product reviews and seller ratings when they encounter a high quantity of positive feedback. Check whether you need to lower your pricing. The defect rate won't affect your seller performance status until you have transactions with defects with at least 5 different buyers, or at least 4 different buyers to impact Top Rated status . If the buyer and seller can't resolve the problem, and the buyer or seller asks us to step in and help with the transaction, the request then becomes a "case.". Not what you were looking for? Offering the lowest price will boost your chances of attracting new and returning customers, especially if your listing has a high amount of competitors. In many places such as apartment buildings with concierge/doorman, If the Holiday happens on a Tuesday you get Monday and Tuesday to ship together, but it has to be out by Wednesday. 08:16 PM. Cubic, which I will not otherwise have access to because I do not have Merchants should check the median price of competitor items and the amount of competitor items to evaluate the value of their own listing. Uploading tracking details after you've sent an item enables you and your buyer to follow its journey, all the way through to delivery. I guess he had better dig a little deeper. The guy from ebay told me that he has all of his listed as economy shipping which is a 1-10 day I think. I need to call Ebay to have it corrected, just haven't gotten around to it yet. I have also noticed a pattern where USPS isn't scanning the packages until they are actually delivered. the message below. Have a closed sales rate without resolution below 0.3%. New to eBay. Shipping discount on USPS Parcel Select Ground? Here are the minimum case requirements all sellers are expected to meet. A defect is added to your account if: To avoid letting down buyers and receiving a defect due to an item being out of stock: If we're asked to step in and help with an eBay Money Back Guarantee case, you can resolve the issue with the buyer by issuing a refund or accepting a return so the request isn't concluded as the seller's fault. Late shipment rate: Less than 5% for Top Rated Sellers and less than 10% for all sellers Cases closed without seller resolution: maximum of .3% or 2 occurrences (over past 300 months for 400+ transactions, over past 12 months for <400 transactions) eBay Top-rated Sellers (in the last 3 or 12 months): Maximum 4% of transactions dispatched late. That's why we always show an expected delivery date on eBay listings. To provide your buyers with a great service, it's important to make sure you send your items on time. Listings or products that infringe on the intellectual property rights of others are not allowed on eBay. Sellers must follow all tax regulations that apply to eBay sales. Sellers can use the data to connect more easily with old and new customers and motivate purchases. Create an account to follow your favorite communities and start taking part in conversations. 276. eBay is extending seller protection for late deliveries caused by shipping-carrier delays through the end of September. but i still would be in the "above standard" status (so i hope). 1. Improving their growth tactics instead boils down to analyzing and gaining insights from their own seller data. https://community.ebay.ca/t5/Seller-Updates/2015-Fall-Seller-Update/m-p/324824#M1061. These buyers cant examine the items in-person, so they have to decide whether to purchase them by assessing product reviews and seller ratings. The number of product and seller ratings a merchant receives depends on their number of sales. Five Sales ago, my Late Shipment Rate was 9.05% (showing around 197 sales for the previous 12 months). View cart for details. to send straight away. You may have noticed other sellers using a similar name offering similar products. Depicting. To measure your overall performance accurately, we look at your performance as a whole. Find the Set same business day handling times option and click Edit. eBay Standard Envelopes being rejected by USPS. 32 shipping estimate from United States. https://community.ebay.ca/t5/Seller-Central/Anyone-else-notice-that-New-Year-s-Day-wasn-t-factored-a https://community.ebay.ca/t5/Seller-Central/Canada-Post-Mail-Delays/m-p/321316#M52997, Introducing Address Validation for eBay users, Important upcoming changes for sellers listing sneakers, Your Fall Seller Update: The latest updates and insights for growing your business on eBay, Seller Protections to sellers shipping from and to provinces affected by Hurricane Fiona, No Mail Collection on Monday September 19, Hone your selling skills with eBay Academy, Introducing Image Scanning for trading cards, Update from eBay Canada and collecting Canadian sales taxes, FedEx shipping is now available on eBay Labels, A new, easy way to share your listings on Snapchat, Updates are happening to some item specifics and category structures, Purchase and print FedEx shipping labels directly on eBay Labels, Prorated final value fee credits for partial refunds effective May 23, 2022, UPDATE: Important Message about the Situation in Ukraine, eBay Canada insertion fee and store subscription updates, Important Message about the Situation in Ukraine, eBay to extend seller protections to sellers impacted by the severe winter storm, Important information for sellers listing sneakers. If eBay insists on this type of rating system for handling/transit time, they could just provide generous realistic estimates and solve the problem from both ends (buyer and seller). Buyer purchased a CD in Nov from me US address. Sellers with 400 or more transactions over the past 3 months are evaluated based on the past 3 months and sellers with fewer than 400 transactions are evaluated based on the past 12 months. You can chat with other sellers about anything to do with running a business on eBay. Transactions where you didn't send the item within your handling time or the item was delivered after the estimated delivery date are subject to late shipment rates. If your buyer confirms the item was delivered on timeyou'll be recognized for on-time shipping. So what happens if I have over 5 late shipments? When you use freight shipping or sellitemsin the following categories, you need to offer 30-day or longer returns, but the buyer pays for return shipping: You don't have to accept returns for these categories: Cell Phones, Smart Watches & Accessories > Cell Phone Cards & SIM Cards > Cell Phone SIM Cards, Computers, Tablets & Network Hardware > Computer Printers, Scanners & Supplies > Printer Ink, Toner & Paper > Printer Ink Cartridges, Computers, Tablets & Network Hardware > Computer Printers, Scanners & Supplies > Printer Ink, Toner & Paper > Printer TonerCartridges, Computers, Tablets & Network Hardware > Computer Software, Home & Garden > Yard, Garden & Outdoor Living > Plants, Seeds & Bulbs > Plants & Seedlings, Pet Supplies > Bird Supplies > Food & Treats, Pet Supplies > Fish & Aquariums > Coral & Live Rock, Pet Supplies > Fish & Aquariums > Live Fish, Pet Supplies > Fish & Aquariums > Live Invertebrates, Pet Supplies > Fish & Aquariums > Live Plants, Pet Supplies > Small Animal Supplies > Small Animal Food, Sporting Goods > Fishing > Baits, Lures & Flies > Live Bait, Trading Cards (Sports Trading Cards, Non-Sports Trading Cards, and Collectible Card Games), Items listed in the Real Estate and Specialty Services categories, You cancel a buyer's purchase because you no longer have the item in stock or you chose not to send it, An item-not-received or not-as-described request from a buyer is closed without seller resolution, Describe your item accurately. what does that mean. few weeks ago 2 packages didn't get scanned until the city of destination. option. If you've had fewer than 400 transactions in the last three months, you're evaluated on the past 12 months. 5 transactions dispatched late. Poor performance metrics not only damage your products ranking on Best Match search results they also signal customers unhappiness, which can easily lead to negative product and seller ratings. BB1 at the best online prices at eBay! Because it was sitting in my barn / shop for over 12 years!! A late shipment rate less than or equal to 3%, and five or fewer late shipments. Searches tell Thanks in advance. Including frequently-searched keywords in your listing descriptions and titles will increase your chances of your item appearing in search results. Sellers who want to use data to grow their eBay business need to know where to find these metrics in the marketplaces reporting features. It is probably the same..I am from the prairies too. except for the 2i mentioned above,i have not noticed any late USPS scan. If you change your postcode in the postage tab of your listing, you'll see a more reasonable ETA. We want you to be a high performing seller so pleaseview your Seller Dashboard - opens in new window or tab for tips on how you can make sure you're providing the best service possible to your customers. Let us know how it works out for you. eBay Deals products are meant to sell; they are tried-and-true basics, trends, seasonal, or other popular items. people would try to game the system. How is that our fault? I'm not worried about the loss..just the extra 27 defects. Is GSP and Packlink international the same thing ? . Have an eBay account that's been active for at least 90 days, Have at least 100 transactions and $1,000 in sales with US buyers over the past 12 months, Meet the requirements for transaction defect rate, cases closed without seller resolution, and late shipment rate (you'll find the requirements in the table below), The Top Rated Plus seal will be displayed prominently in search results and in the listing description, A 10% discount on your standard final value fees, which is calculated on the total amount of the sale, including shipping and tax. Check the acceptance scan. I need some guidance here. Defect rate; Late shipment rate; Cases closed without seller resolution; Learn more about seller performance standards. A dialog will open as you type your search terms. Transactions where you upload tracking details within your stated handling time, and the carrier scanned the shipping label either before or after your handling time, are on time and validated. This rate is the percentage of your total eBay transactions that had 2 out of 3 kinds of defects. Sellers can log into the Resolution Center. We'll only consider a shipment late if: Late shipment rates are determined by the percentage of transactions that you sent after the handling time stated in your listingor that were not delivered by the estimated delivery date. Buyers can't see that your seller level is Below Standard. I learned today there's no discount for media mail. Find many great new & used options and get the best deals for WWII JAPANESE TYPE 30 ARISAKA BAYO-LATE WAR WOODEN SCABBARD-LB #149 at the best online prices at eBay! New episodes weekly! Tune into our last eBay for Business podcast episode of 2022! I couldn't work out how that could be so. at the best online prices at eBay! Have an eBay account that . Only your transactions with US buyers count toward your seller performance rating on eBay.com. 43 1950s TV quizzes and 455 1950s TV trivia questions and fun facts. It is too late now. There are fewer resources on growing niche item businesses since these products are less common in markets. eBay takes action to close an eBay Money Back Guarantee case or appeal request in favor of the seller. There should be no defect at all unless the item doesn't arrive AND seller doesn't rectify. Sellers with a low transaction count, really can't afford any lates as it will really skew their percentage. That means the buyer reported they didn't receive an item, or asked to return an item and you weren't able to resolve it. Have an inventory management plan to ensure that items are in-stock and ready to ship and that you can provide on-time deliveries. I have a late shipment rate of 56%? 1.0% (10 of 1,000 transactions) There are no minimum requirements for late shipment rate. As a Top Rated Seller, you can qualify for these exclusive Top Rated Plus benefits if you offer same or 1-business-day handling time and 30-day or longer free returns: The discount does not apply to any additional final value fees applied to sales in categories where you're rated as "very high" in your service metrics for "item not as described" returns).