PayPal will investigate and if there is proof that the items were received or the buyer made the purchase, then the seller will be on the winning side when the claims come knocking. Here's something that we just learned the hard way - from direct personal experience. This will show you the details of the transaction like below. Hello, English is not my first language, I found a shop that sells sewing machines when I paid the price I've noticed two odd things, 1- it was a Chinese address not European unlike the website 2- I wasn't directed to the site unlike the usual thing, there was no order or shipping info..etc and wh. Total Length: 38 in . , pillar to post , my advise is small claims court and claim for all your expenses. A: Im sorry about these charges. A week later, PayPal refunded your $303 without offering an explanation. I stressed more than once, that I was worried I had lost my mine, and that time frame was a problem for me. did you receive your refund yet? By browsing this website, you consent to the use of cookies. This seems a very fast response, considering they said it would take up to 10 days to investigate. A step-by-step guide to the PayPal refund policy. I have had or done neither,so why have they done this and why haven't I received refund before dispute was closed.I have tried ringing seller,no answer and tried ringing papal and was on phone for 5 mins answering silly questions and then told to either hang up or return to main menu again.I am pulling my hair out.Why cant we just talk to people so we can explain problems.Anyone know how i can get my refund. I open a item not received dispute with papal and make a claim. 2) Significantly Not As Described (SNAD): The customer states the . In case history it says, closed by PayPal . I do not believe PayPal really investigated my claim. Learn more and manage your cookies, Fix transaction and account related issues, Join the discussion with PayPal customers, Get help with using any of our PayPal products, Find out how PayPal works for your business. I cannot report the problem. How do bogus charges show up on your PayPal account? Visit the Resolution Center to view the status of your case. Can I-cancel-a-payment-that-I've-already-sent. Is there a way to open it again? I was told by a rather, rushed sounding agent that, I have wait 10 days to open a case.I pointed out that their own costumer service agents opened the case, and if that was so why did he not say as much. PAYPAL ACCOUNT HACKER. About a month ago, I needed a motion activated s. I filed a complaint with paypal after ordering items in July. I use PayPal sparingly, never above $100, and only from my home computer. .css-geb0bj-screenReader{position:absolute;clip:rect(1px, 1px, 1px, 1px);padding:0;border:0;width:1px;height:1px;overflow:hidden;}loading. I was told by a rather, rushed sounding agent that, I have wait 10 days to open a case.I pointed out . When you purchase an item then Paypal credit the seller for you, this is so there is no delay in the despatch of . So we asked customer for proof of damage after that to return part for full refund. i spoke on the phone to one of paypals colleagues he was useless and rude its been two months all companys have sent an email confirming they returned the money and yet i have nothing i am taking this further as this is stealing paypal are with holding it for no reason and wont answer my questions. It seems to me that all this has gone too fast. I still haven't received any refund from PayPal, 5 days have passed . He did a nice job on the interior windows. No goods or refund after my case was closed :(. Visit the Resolution Center to view the status of your case. A: Wow, that was fast. Is it OK if we also use cookies to show you personalized ads? im in a similar situation and has been ongoing since the end of April. Cookie Notice Your account was compromised, which means someone got their hands on your password. Message 2 of 16. You'll need to contact the recipient and request a refund. 1999-2023 PayPal, Inc. All rights reserved. I have to say that I have not received the item, but the case is closed due to an unauthorized transaction. You are viewing the PayPal Community Archives. tips on managing and growing your business. If you don't need your PRESTO card anymore, you can get a refund of the balance by returning your card. The refund were done through Paypal as well. Not sure how it can have gone in your favour if you did not escalate to a claim and get paypals decision? If the seller doesn't respond, the claim will automatically close in the buyer's favor, and a full refund will be issued. Once a case is closed,itcantbereopened orescalatedto a claim. . But no refund. The Post is a member of several local Chamber of Commerce, and its staff volunteers at numerous events throughout Galveston County. This means that PayPal will step in to review the case and decide whether a refund should be paid. Q: I recently received an email from PayPal that said Id sent a $303 payment. First, go to PayPal's Resolution Center. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. But you can also turn on something like , which makes it much harder for a hacker to gain access to your account. If it had, then it would have found the payment was not made from my computer, and, most likely, not from within my country. Something needs done as i am obviously not the only person. Unfortunately today it still says pending for the refund. Bank reversal: Buyer contacts their bank to request a refund. I tried explaing this when filing a claim but all I got back was that I broke the rules or something . Contrary to what the company said, its decision isnt final. How can I appeal PayPals decision on my case? Name Address And Bank Bluebird. No, you do not always have to return the item if the seller does not bother to respond to a dispute. Now, when the claim was "under review" by PayPal, the item has been delivered.Refund and payment method instructions Fast Shipping No Risk Appraisal Over $30 High security and perfect security system, we use PayPal's rich anti-fraud experience, the industry's lowest risk loss rate (only 0.27%), less than one-sixth of the traditional . Find the transaction for the payment that you want to raise a dispute for refund and click on it. Due to increasing credit card fees and changes to PayPal's terms and conditions, anyone requesting a refund prior to a group break taking place will be charged a cancellation fee of 5%. If your case is in the dispute phase, you can exchange messages with the other party to try to solve the problem. I am a bot, and this action was performed automatically. Visit the PayPal Business Resource Center. NO_PREFERENCE. Then follow the instructions below: Click "All Closed Cases" from the "View" drop-down menu. We use intelligent software that helps us maintain the integrity . I still haven't received any refund from PayPal, 5 days have passed since the cased was closed in my favor. Leave the Archive. mercy doctors near strasbourg. Yes . He then agreed through the case to accept a return for a refund. If by card, the funds will go back on the card and will take anywhere from a week to 30 days. Item needs re stringing. Has anyone else been having a tough time getting a refund lately? So Im totally confused, no clue what to do next or what's happened to my $500. I want a refund. To which he basically said, thanks for calling and put the phone down . I HAVE NEVER MADE SUCH A REPORT! You've already filed a case for this transaction. The steps or stage for merchants are simple: Log into your PayPal account; with provided email address; Select the 'Resolution' tab, and choose 'Closed Cases' from menu options; and then click on the 'view' drop-down menu. If the seller does respond, PayPal will work to evaluate the information provided and determine the . Separately, I contacted PayPal on your behalf. Also once they close claimyou cannot open another about same transaction whatare we suppose to do. At least, not in my experience. It reversed all the charges. The Cancellation Fee is to cover the credit card and PayPal fees that are not reimbursed to us when we issue a refund. You can respond to the PayPal dispute by communicating with your buyer directly through the message board in the dispute case. How do I check the status of my dispute or claim. I would retain the item however, in case the seller appeals paypal's decision and item return is required down the track, which I think is unlikely given paypals recent advice to you, however better safe than sorry. Save my name, email, and website in this browser for the next time I comment. I can't find anything online about what rule I could have possibly broken since all I did was place an order. Privacy Policy. The seller never shipped it. Well use cookies to improve and customize your experience if you continue to browse. Login to your PayPal account and go to the "Activity" tab. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. A review of your paper trail between you and PayPal raised a few red flags. To appeal a case decision, navigate to the PayPal website, sign in to your account and click "Resolution Center," located at the top of the screen. PROBLEM SOLVED: PayPal says case closed on fraudulent transfers. Border security, tax relief and raises top list, NASA Spacewalk Sets Stage for Future Solar Power Systems, DOWN HOME WITH GALVESTON COUNTY DEMOCRATIC PARTY CHAIR, AMOCO Federal Credit Unions executive leadership team at its 85, Dickinson alum Chris Welch added more trophies, Dickinson High School livestock judging team. On August 22nd the items were received and on August 24th, the claim was closed in my favor with a full refund. Transfer money online in seconds with PayPal money transfer. This cla I wish I read reviews online about their business before sending them money. PICK UPS: Pick-up customers must make payment 24 hours prior to a pick-up. You filed a local police report. Since PayPal is open 24/7 but my bank is open at 8am PST, they told me to call back in the morning. If you need to refund a PayPal transaction, you can do so in just a few steps from your "Activity" page: Click "All transactions.". Click on "Report a Problem" to open what the company calls a . Naturally, the fastest option is paying directly with your PayPal account's balance, in which case the refund immediately gets transferred into your account. PayPal sent me an email saying the dispute will be closed in my favor because the seller has decided to issue a refund. Astro Banjo Type & Brand: Banjo, Astro Condition: FAIR - The item is in a well-used condition, it may have light scratches or wear and need cleaning - See the seller's listing for full details and description of any imperfections. @kernowlassThank you, I don't seem to be able to escalate the dispute to a claim. All Access Digital offer for just 99 cents! who am i supposed to believe! paid in the states. Emailed to paypal now couple times but all I get back is automatic emails which are not any good to me as not explain to my current problem. Click on your existing case in the Resolution Center. In case history it says, closed by PayPal . I list the names, numbers and email addresses of on my consumer advocacy site, Elliott.org. Getting in contact with paypal has been spotty, so far only been able to get what appears to be an automated message on Twitter. I would like PayPal to refund my $303. paypal case closed but no refund. I keep my account in euros, but these charges were in dollars. The tab will open into a new window with an online . I had not. It is now the 16th and I haven't heard anything. Clients will enjoy the comfort of this table with a 6.4-cm (2.5-in.) I fear that the seller may have has refund remorse and withdrew the money out of her PP account and bank account so I cant get refunded. The $6 cost to buy the card is non-refundable. Nwver talked tonthe guy, never seen the guy and he never even came close to my home. This content may be old or outdated. You've already filed a case for this transaction. I am fully aware that if I close this case I will lose my guarantee for a refund and I find this request from the seller a little suspiciuos. as soon as you open a case,PAYPAL/ebay will withhold the amount from her paypal account,but often seller does not have much money in her PAYPAL account,so Paypal will give her days to transfer fund into her Paypal account to refund you. However if you can't resolve things and you do not receive a refund then you must escalate to a claim as only when its a claim do paypal get involved. Can you help me? PayPal should have carefully investigated your claim, and if the facts are as you say, refunded the $303. Ive never sent anyone money in dollars. We encourage you to continue working with the seller to see if you can resolve the problem. Within 30 minutes, I received an email that PayPal had again denied my claim, and they added that Based on our review, we found this transaction is consistent with your PayPal payment history.. The seller canceled the item after I payed, and has said the PayPal fund had been held could I make a bank transfer . I recorded phone conversations with paypal catching them lying to me many times, i would demand to speak to managers and was promised to get a call backnothing! How did you fund the payment? This decision was made because this transaction was not unauthorized. I tried to call Paypal back but there lined were closed ! This content may be old or outdated. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. All refunds are subject to a 4% processing fee. In this case, you may find the gas station puts a hold on your funds to the value of $125. To get a PRESTO card refund, your card must be added to a PRESTO Account. and our 1999-2023 PayPal, Inc. All rights reserved. This way, we make sure your chances of being fully refunded are high. I phoned PayPal and a representative told me that my case was closed, but they would escalate it, and, if I wish, I could take the matter up with the local police. Product Details The Master 76.2-cm (30-in.) If paypal closed the case then normally a refund has already been issued at the same time? thank you. I should add that on the 10th PayPal closed the case in my favor because she decided to issue a refund. I then opened a dispute with PayPal, to which the seller never replied so the case was closed in my favor. CLAIM CLOSED AFTER 5 DAYS BUT NO REFUND .HOW CAN THIS BE? dispute has been closed and in my favour but no refund, appreciate it may take longer to process due to covid but wondering if I am going to be fobbed off. The most common answer is to telephone PayPal support. You are viewing the PayPal Community Archives. Thats disappointing. My paypal account was charged on 11-20-20 for $408, which i did not authorize. Its not just the swiftness of PayPals verdict thats troubling. Paypal say allow 30 days but I have never waited longer than a week for mine, however that depends a lot on what country you are in. I would say "case closed" but, it seems that my claim were done too early according to Uber Eats support and decided to get my money back when i tried to place any new order (but promise, we would take the money back according to support :)). if Paypal fails to do so,then you go to your cc issuer and file chargeback,you have 180 days. Was this ever solved? The seller may issue a refund, and then mark the dispute as closed, or you can mark it as closed if you get to a different mutually agreed resolution. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Your case was resolved in hours and on Christmas Day. Enter your Username and Password and click on Log In ; Step 3. Additional non-returnable items: Our experienced journalists want to glorify God in what we do. Chargeback: Buyer contacts their card issuer and requests a refund. Getting in contact with paypal has been spotty, so far only been able to get what . i'm not sure if anyone can advise, as customer suppiort is closed for paypal and ebay currently. In August I opened a dispute (which the seller tried to fight) and she eventually gave up, called PayPal and said to issue the refund. In order for us to reduce the likleyhood of this happening, any time a dispute is opened on PayPal and eBay, we would close the PayPal dispute and advise the customer to follow up with the dispute through their eBay account. I used my bank account for the purchase and not a credit card ( wish I had so I could do a charge back). Over 70,000 weekly readers learn about local concerns, area sports, charity events, legal notices and entertainment in their community. how long did it end up taking to get your money back. If paid with PayPal balance it should be instant or is bank payment, it may take 3-7 business days and will go back to your PayPal balance. Then if you won the dispute, paypal would issue a refund under their buyer protection policy. Use the seller's email you find there to send a refund request to the merchant. I used my bank account for the purchase and not a credit card ( wish I had so I could do a charge back). Click View next to the dispute you want to close. How to Respond to a PayPal Dispute. Account . Click Close this dispute. Email him at chris@elliott.org or get help with any consumer problem by contacting him at http://www.elliott.org/help. and our It is not what they offer. I opened a claim on August 6th. Select . The Case Report is designed for merchants (you) that process large payment volumes best handled through programmatic interfaces. Customers file a PayPal Dispute on their orders for two reasons: 1) Item Not Received (INR): The customer placed an order and paid for an item but did not receive it because the merchant was unwilling or unable to fulfill the order. Fill out the form addressing your reason . I attempted contact with the company via email and via phone with no success. From reviewing your account, we have found that the activity on your account does not stand out as unusual or suspicious and no evidence was found that a third party had accessed your account to complete the transaction.. Go to your Resolution Center. I called PayPal, as I was confused by this, as no refund had been put in my account . However, it took 2 or 3 days to state this claim. west pointe townhomes. PayPals rejections were quick and almost automatic, listing no specific reason for the rejection. Weve noted the account changes you reported with this case., The follow-up emails are no more encouraging, and no less automated: Weve reviewed the transaction(s) and are denying your claim(s). Transaction not covered., After reviewing your case, we found that the reported transactions were not unauthorized and hence couldnt be covered under PayPal Purchase Protection. You are viewing the PayPal Community Archives. What happens if there is no money in her account to refund me now? I cannot report the problem. Q: I recently received seven fraudulent transactions on my PayPal account. The best advice I can give you is to call eBay directly on 0800 358 6551 in order to determine the exact status of the dispute through your eBay account. In order for us to reduce the likleyhood of this happening, any time a dispute is opened on PayPal and eBay, we would close the PayPal dispute and advise the customer to follow up with the dispute through their eBay account. If you purchased your item on eBay, you may be able to file a claim with eBay by going to the eBay Resolution Center. No explanation, no bill, nothing. Paypal instructed me to send the goods back by a tracking service and they would refund the cost of the item and 15 of the 18.55 postage costs. The item was tracked as far as the city but then nothing else. That seems a little suspicious. The process is the same on both PayPal's website and the mobile app. I dont recognize the recipients. I was robbed of my money on usenet.nl. its fraud stealing however you look at it i am so angry but i wont give up. :. Choose the dispute you wish to appeal and click on 'Appeal Button.'. The agent told me, the cased had been closed as "for an item not received". For more information, please see our For these charges, Synchrony Bank has a fee reimbursement policy: It will refund ATM fees in the U. You are viewing the PayPal Community Archives. Unlike other free checking accounts, this checking account, or "Spending Account," requires no minimum balance. Once a case is closed, it can't be reopened or escalated to a claim. I called PayPal, as I was confused by this, as no refund had been put in my account . The process can include identifying and addressing the issue, facilitating communication between the buyer and seller, and finding ways to resolve the dispute in a mutually satisfactory manner. I then saw on my PayPal account transactions a refund for $1975 pending until the 14th. Chime is an online-only financial technology company that partners with two banks to offer checking and savings accounts. When I spoke to the second agent he said, CASE CLOSED, you have to open a new case in 9 days if you want your money back. Follow the below instructions to handle PayPal dispute as a seller. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. It is so frustrating not having any communication. Dispute management involves helping buyers and sellers arrive at a solution for a dispute that all parties agree with. I fear that the seller may have has refund remorse and withdrew the money out of her PP . I then opened a dispute with PayPal, to which the seller never replied so the case was closed in my favor. So an item not received case that I had opened was closed in my favour on April 25. Click the "Appeal" button next to the case you want to appeal. I asked " and my money" its fine you will get it back. By browsing this website, you consent to the use of cookies. Closed paypal caes can not be reopened link. Hi i am also waiting on 40 pounds worth of refunds from paypal but they close the case and dont give me the money 4 times worth 40 pound i had two refunds for postage and the other two were goods that they couldn't send. refund from usenet.nl I signed up for trial on usenet.nl for 14 days but the the service is an scam. Answer (1 of 37): No. This is a interesting case, i have the exact same problem and the seller was also a refurbished phone company, the one i purchased from is called SMARTPHONE. What happens if the seller has no funds to issue r What happens if the seller has no funds to issue refund. The seller had initially told me not to return the faulty goods, he would send a replacement. PayPal sent me an email saying the dispute will be closed in my favor because the seller has decided to issue a refund. Still ongoing, paypal said i can reopen the case as soon as the post office reports movement with the tracking number, i just wrote an email back to the post office replying to them, they asked me to describe the packagei find it odd that they cant find a package 1 meter tall and or misplaced it or the tracking info., i have sent and received at least 6 packages back and forth to china with EMS during this whole period so its odd. . Paypal instructed me to send the goods back by a tracking service and they would refund the cost of the item and 15 of the 18.55 postage costs. Find Transaction for Refund. "After reviewing your case, we found that the reported transactions were not unauthorized and hence couldn't be covered under PayPal Purchase Protection. As of May 12th I have still not received a refund or any signs of a refund. If you purchased your item on eBay, you may be able to file a claim with eBay by going to theeBay Resolution Center. It has enormous loopholes that allow PayPal to deny otherwise legitimate claims, which is exactly what happened to you. For more information, please see our