doordash ratings unfair

Dashers receive access to feedback (anonymously) after a certain period of time. Customer fraud. And I got this: Not exactly a penetrating examination of your customer experience! Ready to sign up for DoorDash? I think thats one reason Doordash stopped making us check off every item in the Doordash app. Were operating in systems where 4.6, 4.2 or anything below a perfect 5 threatens your job. Many Doordash delivery drivers want no part of the high acceptance rates required. its just a rating it will fall of after 100 deliveries and doesnt really impact your account in any way unless you fall below a 4.7 in which case you just wouldnt be eligible for top . This will help you get better at picking the best times to deliver on Doordash and other platforms. Upload your resume. As easily as it started coming in, it can drain right back out given time. Reddit and its partners use cookies and similar technologies to provide you with a better experience. The DoorDash Rating System Here are a few specifics to the DoorDash rating system: 1-5 scale (5 being best) Average of your most recent 100 ratings Ratings under 4.2 subject to deactivation No direct feedback received If you Dash, you have your own score, which looks like this: 1-5 star rating systems aren't unique to the gig economy. Is that a good or bad order? Protect the food. They can also tell if they dont want you to knock or ring the doorbell. One, it makes it easier for people to know Im there for a delivery. On a 1-5 rating scale, if youre averaging below 4.6, you risk deactivation. Click on the text box below to copy the code. All you will do is increase the chance of a bad rating. ._3K2ydhts9_ES4s9UpcXqBi{display:block;padding:0 16px;width:100%} DoorDash. I sincerely enjoy my work as a Dasher, but let there be no doubt, I am here to maximize earnings! Two, it communicates I care about what Im doing. Ill get orders where parking is terrible and the food is slow, but the cashier was apologetic and the delivery was easy. There are those who have an extremely tight budget. After I finished the order I checked my ratings and I got a 1 star which I feel is very unfair. Dasher (Current Employee) - McAllen, TX - March 1, . Realizing his experience could help other drivers, he founded EntreCourier.com to encourage delivery drivers to be the boss of their own gig economy business. Most restaurants are sealing up the orders these days, thanks to the pandemic. I was thinking of doing that thanks for the tip. The 2023 recession and the general layoffs that are starting now and will continue are going to put some serious pressure on the restaurant industry and DD. This may sound crazy but try doing your own order so you can rate yourself five stars. /*# sourceMappingURL=https://www.redditstatic.com/desktop2x/chunkCSS/IdCard.ea0ac1df4e6491a16d39_.css.map*/._2JU2WQDzn5pAlpxqChbxr7{height:16px;margin-right:8px;width:16px}._3E45je-29yDjfFqFcLCXyH{margin-top:16px}._13YtS_rCnVZG1ns2xaCalg{font-family:Noto Sans,Arial,sans-serif;font-size:14px;font-weight:400;line-height:18px;display:-ms-flexbox;display:flex}._1m5fPZN4q3vKVg9SgU43u2{margin-top:12px}._17A-IdW3j1_fI_pN-8tMV-{display:inline-block;margin-bottom:8px;margin-right:5px}._5MIPBF8A9vXwwXFumpGqY{border-radius:20px;font-size:12px;font-weight:500;letter-spacing:0;line-height:16px;padding:3px 10px;text-transform:none}._5MIPBF8A9vXwwXFumpGqY:focus{outline:unset} Some, however, just end up with a bad feeling about Dashers. I represent Door Dash extremely well. This isnt corporate America where you get an additional 1% raise if your year end review is a 5 instead of a 4. ._1EPynDYoibfs7nDggdH7Gq{margin-bottom:8px;position:relative}._1EPynDYoibfs7nDggdH7Gq._3-0c12FCnHoLz34dQVveax{max-height:63px;overflow:hidden}._1zPvgKHteTOub9dKkvrOl4{font-family:Noto Sans,Arial,sans-serif;font-size:14px;line-height:21px;font-weight:400;word-wrap:break-word}._1dp4_svQVkkuV143AIEKsf{-ms-flex-align:baseline;align-items:baseline;background-color:var(--newCommunityTheme-body);bottom:-2px;display:-ms-flexbox;display:flex;-ms-flex-flow:row nowrap;flex-flow:row nowrap;padding-left:2px;position:absolute;right:-8px}._5VBcBVybCfosCzMJlXzC3{font-family:Noto Sans,Arial,sans-serif;font-size:14px;font-weight:400;line-height:21px;color:var(--newCommunityTheme-bodyText)}._3YNtuKT-Is6XUBvdluRTyI{position:relative;background-color:0;color:var(--newCommunityTheme-metaText);fill:var(--newCommunityTheme-metaText);border:0;padding:0 8px}._3YNtuKT-Is6XUBvdluRTyI:before{content:"";position:absolute;top:0;left:0;width:100%;height:100%;border-radius:9999px;background:var(--newCommunityTheme-metaText);opacity:0}._3YNtuKT-Is6XUBvdluRTyI:hover:before{opacity:.08}._3YNtuKT-Is6XUBvdluRTyI:focus{outline:none}._3YNtuKT-Is6XUBvdluRTyI:focus:before{opacity:.16}._3YNtuKT-Is6XUBvdluRTyI._2Z_0gYdq8Wr3FulRLZXC3e:before,._3YNtuKT-Is6XUBvdluRTyI:active:before{opacity:.24}._3YNtuKT-Is6XUBvdluRTyI:disabled,._3YNtuKT-Is6XUBvdluRTyI[data-disabled],._3YNtuKT-Is6XUBvdluRTyI[disabled]{cursor:not-allowed;filter:grayscale(1);background:none;color:var(--newCommunityTheme-metaTextAlpha50);fill:var(--newCommunityTheme-metaTextAlpha50)}._2ZTVnRPqdyKo1dA7Q7i4EL{transition:all .1s linear 0s}.k51Bu_pyEfHQF6AAhaKfS{transition:none}._2qi_L6gKnhyJ0ZxPmwbDFK{transition:all .1s linear 0s;display:block;background-color:var(--newCommunityTheme-field);border-radius:4px;padding:8px;margin-bottom:12px;margin-top:8px;border:1px solid var(--newCommunityTheme-canvas);cursor:pointer}._2qi_L6gKnhyJ0ZxPmwbDFK:focus{outline:none}._2qi_L6gKnhyJ0ZxPmwbDFK:hover{border:1px solid var(--newCommunityTheme-button)}._2qi_L6gKnhyJ0ZxPmwbDFK._3GG6tRGPPJiejLqt2AZfh4{transition:none;border:1px solid var(--newCommunityTheme-button)}.IzSmZckfdQu5YP9qCsdWO{cursor:pointer;transition:all .1s linear 0s}.IzSmZckfdQu5YP9qCsdWO ._1EPynDYoibfs7nDggdH7Gq{border:1px solid transparent;border-radius:4px;transition:all .1s linear 0s}.IzSmZckfdQu5YP9qCsdWO:hover ._1EPynDYoibfs7nDggdH7Gq{border:1px solid var(--newCommunityTheme-button);padding:4px}._1YvJWALkJ8iKZxUU53TeNO{font-size:12px;font-weight:700;line-height:16px;color:var(--newCommunityTheme-button)}._3adDzm8E3q64yWtEcs5XU7{display:-ms-flexbox;display:flex}._3adDzm8E3q64yWtEcs5XU7 ._3jyKpErOrdUDMh0RFq5V6f{-ms-flex:100%;flex:100%}._3adDzm8E3q64yWtEcs5XU7 .dqhlvajEe-qyxij0jNsi0{color:var(--newCommunityTheme-button)}._3adDzm8E3q64yWtEcs5XU7 ._12nHw-MGuz_r1dQx5YPM2v,._3adDzm8E3q64yWtEcs5XU7 .dqhlvajEe-qyxij0jNsi0{font-size:12px;font-weight:700;line-height:16px;cursor:pointer;-ms-flex-item-align:end;align-self:flex-end;-webkit-user-select:none;-ms-user-select:none;user-select:none}._3adDzm8E3q64yWtEcs5XU7 ._12nHw-MGuz_r1dQx5YPM2v{color:var(--newCommunityTheme-button);margin-right:8px;color:var(--newCommunityTheme-errorText)}._3zTJ9t4vNwm1NrIaZ35NS6{font-family:Noto Sans,Arial,sans-serif;font-size:14px;line-height:21px;font-weight:400;word-wrap:break-word;width:100%;padding:0;border:none;background-color:transparent;resize:none;outline:none;cursor:pointer;color:var(--newRedditTheme-bodyText)}._2JIiUcAdp9rIhjEbIjcuQ-{resize:none;cursor:auto}._2I2LpaEhGCzQ9inJMwliNO,._42Nh7O6pFcqnA6OZd3bOK{display:inline-block;margin-left:4px;vertical-align:middle}._42Nh7O6pFcqnA6OZd3bOK{fill:var(--newCommunityTheme-button);color:var(--newCommunityTheme-button);height:16px;width:16px;margin-bottom:2px} They get notifications from Doordash along the way. Ron Walter made the move from business manager at a non-profit to full time gig economy delivery in 2018 to take advantage of the flexibility of self-employment. I've come to believe (that the supervisors that are supposed to be looking at these matters) are not following through on their end. DoorDash DoorDash Employee Review. I went through the process and received my food. The most common reasons for deactivation are policy violations, customer complaints, low order completion ratings, and low customer ratings. New comments cannot be posted and votes cannot be cast, Press J to jump to the feed. You can get six or seven one star reviews per 100 and still keep Top Dasher. Will I need a doorcode to get in?. Even if you think the insulated bag doesnt really help things much at all, the important thing is, what does the customer think? 1. Aspects of an order can have both good and bad qualities. Personally, my dog goes nuts so I'm not a fan. I used to care about ratings. The DD app sucks. If you were delivering to a friend or family member, how would you do things? I also think Dashers would find greater motivation to raise their ratings from, say 3.5 to 4.5 vs. 4.4 to 4.7. If you are new and have fewer ratings under your belt, the impact could be bigger than that. I am a responsible 61 year old man.I have worked for more than a few companies in my lifetime. Well talk about that in this article. What can we do to overcome unfair Doordash reviews, or fix our score after our mistakes? Following the instructions given to you shows the customer that you respect them and their wishes. It can mean the end of a Dasher's career on the platform for no valid reason. ._3oeM4kc-2-4z-A0RTQLg0I{display:-ms-flexbox;display:flex;-ms-flex-pack:justify;justify-content:space-between} Also it really only happened a few times but silly me thinking I had the right to protest not receiving items I paid for including the service charge and tip for the . Here's what it boils down to: Provide excellent customer service. DoorDash has stood with the City of Chicago throughout the pandemic, waiving fees for restaurants, providing $500,000 in direct grants, creating strong earning opportunities, and delivering food . You can read more about Ron's story,, background, and why he believes making the switch from a career as a business manager to delivering as an independent contractor was the best decision he could have made. You brought up some good points about how the ratings work. Bank of America cut their target price on shares of DoorDash from $80.00 to $72.00 and set a "buy" rating on the stock in a research report on . Most customers will never see your car, especially in an age of no-contact deliveries. Lets face it: Theres a lot of bad dashers out there. The Doordash deactivation policy states that a Doordash Dasher must maintain a customer rating of at least 4.2. We look at acceptance rate, how it works and if it matters. They leave bad instructions. When youre trying to explain a potential problem, it can actually make the customer more likely to look for a problem. ._1LHxa-yaHJwrPK8kuyv_Y4{width:100%}._1LHxa-yaHJwrPK8kuyv_Y4:hover ._31L3r0EWsU0weoMZvEJcUA{display:none}._1LHxa-yaHJwrPK8kuyv_Y4 ._31L3r0EWsU0weoMZvEJcUA,._1LHxa-yaHJwrPK8kuyv_Y4:hover ._11Zy7Yp4S1ZArNqhUQ0jZW{display:block}._1LHxa-yaHJwrPK8kuyv_Y4 ._11Zy7Yp4S1ZArNqhUQ0jZW{display:none} I believe this is the most important issue that doordash needs to finally address for their Dashers.Secondly, they need to address the constant issues with the driver app malfunctions and instability. My delivery wasfine. DoorDash has an extensive deactivation policy that outlines all the contract violations and other actions that may lead to deactivation. (This is the average Dasher rating). The good part of this is that a computer doesn't play favorites it doesn't give their buddy or a hot girl or guy the best orders it doesn't give them the best schedule it just does what it is programmed to do. I think its a judgment call. Your Dasher rating can refer to a lot of things. DoorDash just announced a new Dasher ratings tab, in this video I review the latest updates and fully review the Dasher ratings system so you know which ratings matter and which ratings. Don't waste your time calling support on this issue, there is no need too. 11 Effective Strategies to Improve Doordash Customer Rating, How Do Customer Ratings work with Doordash. Just like any other communication, you have to determine whether it helps your cause or does it work against you? ._12xlue8dQ1odPw1J81FIGQ{display:inline-block;vertical-align:middle} This guide will walk you through the process of disputing a rating, from gathering evidence to contacting DoorDash customer support. Showing that you are respectful and willing to do these simple steps will make you likable, and the customers will be more likely to leave a good rating. My non-corporate-speak ratings would say: 1 Extremely bad service. I sent a little greeting letting them know I was at McDonald's and would be on my way (I have since stopped even sending greetings) she messaged back "make sure they put the sauce" so I did ask them. Or maybe weather is slowing things down, Ill let them know as well. ._2ik4YxCeEmPotQkDrf9tT5{width:100%}._1DR1r7cWVoK2RVj_pKKyPF,._2ik4YxCeEmPotQkDrf9tT5{display:-ms-flexbox;display:flex;-ms-flex-align:center;align-items:center}._1DR1r7cWVoK2RVj_pKKyPF{-ms-flex-pack:center;justify-content:center;max-width:100%}._1CVe5UNoFFPNZQdcj1E7qb{-ms-flex-negative:0;flex-shrink:0;margin-right:4px}._2UOVKq8AASb4UjcU1wrCil{height:28px;width:28px;margin-top:6px}.FB0XngPKpgt3Ui354TbYQ{display:-ms-flexbox;display:flex;-ms-flex-align:start;align-items:flex-start;-ms-flex-direction:column;flex-direction:column;margin-left:8px;min-width:0}._3tIyrJzJQoNhuwDSYG5PGy{display:-ms-flexbox;display:flex;-ms-flex-align:center;align-items:center;width:100%}.TIveY2GD5UQpMI7hBO69I{font-size:12px;font-weight:500;line-height:16px;color:var(--newRedditTheme-titleText);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.e9ybGKB-qvCqbOOAHfFpF{display:-ms-flexbox;display:flex;-ms-flex-align:center;align-items:center;width:100%;max-width:100%;margin-top:2px}.y3jF8D--GYQUXbjpSOL5.y3jF8D--GYQUXbjpSOL5{font-weight:400;box-sizing:border-box}._28u73JpPTG4y_Vu5Qute7n{margin-left:4px} By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Press J to jump to the feed. Indeed.com estimated this salary based on data from 1 employees, users and past and present job ads. Support did actually do something right for once 2 weeks ago I got a contract violation for "never received" I called support told them my story and it went away 2 minutes later. We talk about how Doordash driver support works, how to contact support, and what situations where you might need some help from the Dasher care team. Whenever you interact with the customer, be polite and friendly. Everyone gets them. One thing I often do if communicating with the customer is add something like I see this is a no-contact delivery. Sometimes we dont realize our mistakes. DoorDash needs a crowdsourced, easy, universal method of rating drivers. In two separate lawsuits, the city argued the companies use misleading fees and . View all DoorDash reviews. In order, those ratings include: Average Customer Rating. Lately, I have been the victim of some vindictive idiots giving me 1 and 3 ratings. However, DoorDash offers promotions that include a higher base pay or bonus for completing a certain number of deliveries in a row. Would you like me to knock or ring the bell when done? I've yet to find a customer who didn't appreciate being asked. All they care about is, the delivery didnt go well. That delivery bag may be the most valuable accessory you have to make your Doordash deliveries profitable. It may be difficult to do depending on your area but doing it late at night while sitting in the restaurants parking lot has never failed for me so far. Because of bad experiences in the past, theyre more likely to notice even the smallest issues in future deliveries. I have reported it to Door Dash support numerous times over the last month, and was assured that my grievances would be elevated to a supervisor. Get my ultimate list of resources for rideshare and delivery drivers. I have been a Dasher for over 3 and a 1/2 years and I have almost 9,300 deliveries to date. Is there an accessible spot that isnt on the ground? The Rideshare Guy may be compensated if consumers choose to utilize the links located throughout the content on this site and generate sales for the said merchant. DoorDash has stood with the City of Chicago throughout the pandemic, waiving fees for restaurants, providing $500,000 in direct grants, creating strong earning opportunities, and delivering food . 11 Best Ways to Improve Customer Ratings on Doordash, Top Dasher gives you the ability to Dash Now at any time, the best way to make the most on Doordash, TikTok videos where Dashers have shown memes they send to customers, accessory you have to make your Doordash deliveries profitable, What you need to know as a Doordash delivery driver. Dashers are not employees, however you can have your contract deactivated if you don't do what you've agreed to do, which is deliver the items in a satisfactory manner. Failure to do so could lead to deactivation. If the customer does not give you a perfect 5, your ratings go down. Dont be worried. When you're at fault If you are at fault - maybe you left the door open, got the order wrong, or broke something - then the best thing you can do is apologize. What are the most important tools, accessories, and apps you must have as a Doordash delivery driver? ._2a172ppKObqWfRHr8eWBKV{-ms-flex-negative:0;flex-shrink:0;margin-right:8px}._39-woRduNuowN7G4JTW4I8{margin-top:12px}._136QdRzXkGKNtSQ-h1fUru{display:-ms-flexbox;display:flex;margin:8px 0;width:100%}.r51dfG6q3N-4exmkjHQg_{font-size:10px;font-weight:700;letter-spacing:.5px;line-height:12px;text-transform:uppercase;-ms-flex-pack:justify;justify-content:space-between;-ms-flex-align:center;align-items:center}.r51dfG6q3N-4exmkjHQg_,._2BnLYNBALzjH6p_ollJ-RF{display:-ms-flexbox;display:flex}._2BnLYNBALzjH6p_ollJ-RF{margin-left:auto}._1-25VxiIsZFVU88qFh-T8p{padding:0}._2nxyf8XcTi2UZsUInEAcPs._2nxyf8XcTi2UZsUInEAcPs{color:var(--newCommunityTheme-widgetColors-sidebarWidgetTextColor)} I'm Harry, the founder of The Rideshare Guy. Order Never Arrived. Time for you to step up.Time for you to come in defense of your hard working Dashers. They rush you to the store to wait even the store hasn't confirm the order yet. New Dashers should not worry too much about getting lower ratings. With these observations fresh in my mind, I was ready to provide feedback. Job work-life balance. Im amazed how many times I see Dashers critical of when a customer tries to over explain things. 49 Uber Eats Tax Deductions (and How to Know If You Can Claim Them), My Public Comment on the Department of Labors Proposed Independent Contractor Rule, Blogger Tax Deductions: Business Expenses for Content Creators. He applied his thirty years experience managing and owning small businesses to treat his independent contractor role as the business it is. Tap the menu, then click on Ratings. You can read more about my affiliate policy here. Who in the fuck cares about any of these ratings? I tend to save my communications for any time I think there may be an issue or if I need any clarification from the customer. We look at questions to ask yourself when thinking about it and some tips to help you be successful if you do go all in. I've fallen as low as 4.85 when one week I got three one stars for reasons I still don't know. Heres what it looks like: I strongly dislike that I have to declare an order as good or bad before specifying the reasons. To be honest, maintaining a 4.2 average rating is not difficult. Not providing the ability to challenge issues with this critical rating is ludicrous. ._2cHgYGbfV9EZMSThqLt2tx{margin-bottom:16px;border-radius:4px}._3Q7WCNdCi77r0_CKPoDSFY{width:75%;height:24px}._2wgLWvNKnhoJX3DUVT_3F-,._3Q7WCNdCi77r0_CKPoDSFY{background:var(--newCommunityTheme-field);background-size:200%;margin-bottom:16px;border-radius:4px}._2wgLWvNKnhoJX3DUVT_3F-{width:100%;height:46px} So focus on the benefits and try not to worry because it's super hard to lose your job due to customer rating. Youre crying for something so irrelevant. Read what Driver employee has to say about working at DoorDash: They have sent me numerous times on 2 orders far away from each other one order $3.00 other $2.50. How can Customer ratings impact our earnings? The pay is really low and the pay per order is mostly not making sense in my area. Excuse me , I am doing my job right so dont tell me I deserve that rating. Our Doordash vs. Uber Eats Pay Verdict. It could simply be a matter of laziness, not considering it a priority in their day-to-day work life and a matter of simply not caring. Unfair and Disorganized. There are two things to be aware of in particular. Review this company. Doordash has to remove it and you'll get a rating of 4.9-5 again. Just keep completing orders and making sure all the items are there. This sucks! How was your delivery? is the question that determines your customer rating. However, for others in oversaturated markets, Top Dasher gives you the ability to Dash Now at any time. If youre in danger of crossing that 4.2 deactivation line, or you feel you need to make Top Dasher but youre just short of the 4.7 mark, asking for a rating may help you. DoorDash DoorDash Employee Review. ._9ZuQyDXhFth1qKJF4KNm8{padding:12px 12px 40px}._2iNJX36LR2tMHx_unzEkVM,._1JmnMJclrTwTPpAip5U_Hm{font-size:16px;font-weight:500;line-height:20px;color:var(--newCommunityTheme-bodyText);margin-bottom:40px;padding-top:4px;text-align:left;margin-right:28px}._2iNJX36LR2tMHx_unzEkVM{-ms-flex-align:center;align-items:center;display:-ms-flexbox;display:flex}._2iNJX36LR2tMHx_unzEkVM ._24r4TaTKqNLBGA3VgswFrN{margin-left:6px}._306gA2lxjCHX44ssikUp3O{margin-bottom:32px}._1Omf6afKRpv3RKNCWjIyJ4{font-size:18px;font-weight:500;line-height:22px;border-bottom:2px solid var(--newCommunityTheme-line);color:var(--newCommunityTheme-bodyText);margin-bottom:8px;padding-bottom:8px}._2Ss7VGMX-UPKt9NhFRtgTz{margin-bottom:24px}._3vWu4F9B4X4Yc-Gm86-FMP{border-bottom:1px solid var(--newCommunityTheme-line);margin-bottom:8px;padding-bottom:2px}._3vWu4F9B4X4Yc-Gm86-FMP:last-of-type{border-bottom-width:0}._2qAEe8HGjtHsuKsHqNCa9u{font-size:14px;font-weight:500;line-height:18px;color:var(--newCommunityTheme-bodyText);padding-bottom:8px;padding-top:8px}.c5RWd-O3CYE-XSLdTyjtI{padding:8px 0}._3whORKuQps-WQpSceAyHuF{font-size:12px;font-weight:400;line-height:16px;color:var(--newCommunityTheme-actionIcon);margin-bottom:8px}._1Qk-ka6_CJz1fU3OUfeznu{margin-bottom:8px}._3ds8Wk2l32hr3hLddQshhG{font-weight:500}._1h0r6vtgOzgWtu-GNBO6Yb,._3ds8Wk2l32hr3hLddQshhG{font-size:12px;line-height:16px;color:var(--newCommunityTheme-actionIcon)}._1h0r6vtgOzgWtu-GNBO6Yb{font-weight:400}.horIoLCod23xkzt7MmTpC{font-size:12px;font-weight:400;line-height:16px;color:#ea0027}._33Iw1wpNZ-uhC05tWsB9xi{margin-top:24px}._2M7LQbQxH40ingJ9h9RslL{font-size:12px;font-weight:400;line-height:16px;color:var(--newCommunityTheme-actionIcon);margin-bottom:8px} For some, theyre waiting to see how the service is and intend to tip later. Give real meaning to a 1-5 rating. Understanding the Pay Model, Is Doordash Self Employment? Through the article, you'll see links to other articles in this series, and you can see a list of all the articles at the end. Employers / Post Job. Theres a problem in the broadness of the question. Too often that just seems self serving. Even though these ratings are highly subjective and often not taken seriously by customers, they could lead to decreased shifts or termination, causing anxiety among wait staff. It's about time they start caring about those that make them all this money. One thing I look for is if the address has an apartment number. They have departments and phone numbers that you can contact to discuss your issues.They also have formats for you to submit your grievances in writing. If you dont like something about the customer, the order, Doordash, or about your day, keep that to yourself. To maintain a safe and trustworthy community, any reviews that do not comply with DoorDash's Review Guidelines will be removed. Doordash taxes are different because you are a self-employed independent contractor and not an employee. And in fact, I personally will NEVER wear a Doordash shirt, because I am not a Doordash employee. Customers can grade us on how we did, using a five star system. Again, this leads to a high probability of a bad rating. Drivers/Dashers are spread out to all corners of the continent and its impossible to keep an eye on everyone. However, my experience is its a big enough deal to be worthy of its own point. I'm a driver. Something to keep in mind in this discussion: As an independent contractor, you're self-employed. Each delivery company offers a similar base pay and tips amount. Without us as their main resource, their gravy train would dry up very quickly. I had my first thumbs down rating yesterday after almost 1100 deliveries amd a 1 star rating cause they said I didn't follow delivery instructions. If theres a chance a lot of items are out of stock or need substitutions, that can be a ratings danger. The unfair part of the ratings system with Doordash is all the things you can get a bad rating that are outside your control. DoorDash recently introduced a pilot program that gives eligible Dashers priority access to higher-paying orders. I know that this really is part of number one. Create an account to follow your favorite communities and start taking part in conversations. How drivers (including delivery) are rated is a sore point among drivers. Doordash Representative Explains How Unfair the Customer Rating System Is. Unfortunately, thats probably a pretty high percentage of people who either dont tip or leave very small tips. Unfortunately customer's aren't aware of how harmful the rating system is for drivers and how negative ratings can affect you income potential. ._3Z6MIaeww5ZxzFqWHAEUxa{margin-top:8px}._3Z6MIaeww5ZxzFqWHAEUxa ._3EpRuHW1VpLFcj-lugsvP_{color:inherit}._3Z6MIaeww5ZxzFqWHAEUxa svg._31U86fGhtxsxdGmOUf3KOM{color:inherit;fill:inherit;padding-right:8px}._3Z6MIaeww5ZxzFqWHAEUxa ._2mk9m3mkUAeEGtGQLNCVsJ{font-family:Noto Sans,Arial,sans-serif;font-size:14px;font-weight:400;line-height:18px;color:inherit} Memes can sometimes backfire, so use caution. Be considerate of the customer in where you place the food. A customer rating that drops below 4.2 could cost you your ability to Dash. .s5ap8yh1b4ZfwxvHizW3f{color:var(--newCommunityTheme-metaText);padding-top:5px}.s5ap8yh1b4ZfwxvHizW3f._19JhaP1slDQqu2XgT3vVS0{color:#ea0027} Does it seem too small a package for what the customer asked for? So the customer gives the food high ratings (5 stars) and the delivery gets a lower rating. I knew who it was. We look at the breakdown of base pay, incentives, and customer tips that make up Doordash pay. Instead, if I were to ask for a rating Id phrase it something like this: To help me serve you better next time, could you let me know how I did by providing a rating?. I also know how to take responsibility for my actions if my performance were to be subpar. But as far as the customer is concerned, the delivery was late. Press question mark to learn the rest of the keyboard shortcuts. Is the restaurant running late? If youve received more than 100 ratings, its the average of the last 100 ratings. How is this a good system? Doordash orientation Let's go Door Dash. The thing to remember is, the customer doesnt care whos job it is. The insiders with lots of ownership in the company already sold their stocks at the top before they crashed. Please note that The Rideshare Guy has financial relationships with some of the merchants mentioned here. 3.3 out . Dont put the food in front of an outward swinging door. Obviously we can't read minds if the customer didn't leave instructions. As you get more experience, you get a better sense of when this can be an issue. I'm sure I'm not the only Dasher out there that has been battling this issue, but I am getting sick and tired of customers that purposely give you a bad rating in order to gain free food or, do it for kicks because their life is so miserable. To get priority access to these orders, you need to have a customer rating of at least 4.5 and an acceptance rate of 50% or higher. For me, if a delivery is all going as planned and there are no potential issues, I dont feel the need to say anything. Provide good customer support as a Doordash driver and that goes a long way towards better customer reviews. This format allows Dashers to provide a far more accurate portrayal of their experience. Some dont agree with the tipping system. Focus on what you can control. Treat the customer like a customer should be treated. But, supposedly those ratings are @keyframes ibDwUVR1CAykturOgqOS5{0%{transform:rotate(0deg)}to{transform:rotate(1turn)}}._3LwT7hgGcSjmJ7ng7drAuq{--sizePx:0;font-size:4px;position:relative;text-indent:-9999em;border-radius:50%;border:4px solid var(--newCommunityTheme-bodyTextAlpha20);border-left-color:var(--newCommunityTheme-body);transform:translateZ(0);animation:ibDwUVR1CAykturOgqOS5 1.1s linear infinite}._3LwT7hgGcSjmJ7ng7drAuq,._3LwT7hgGcSjmJ7ng7drAuq:after{width:var(--sizePx);height:var(--sizePx)}._3LwT7hgGcSjmJ7ng7drAuq:after{border-radius:50%}._3LwT7hgGcSjmJ7ng7drAuq._2qr28EeyPvBWAsPKl-KuWN{margin:0 auto} I started driving for Uber and Lyft in 2015 and eventually quit my day job as an aerospace engineer to run The Rideshare Guy full time. 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