Immediate household persons living together at the same permanent address. I wish I could give them -500 stars.The customer service sucks and when they have your money theres no service and no refund so dont get duped into buying them refundable tickets. Ticketek wanted the official government correspondence from my mate's dad, and that was just for 1 ticket to be refunded. No contact available anywhere.No responses from support requests, just an "we are trying hard, thanks for your patience. Armed Forces Naval Service, Marines, Army or Air Force. Abusive partner? Released a technology that is fully flawed just like the rest of the governing bodies around the world. Here are 8 tips for writing great reviews. Are Refundable tickets offered on Gift Voucher sales? actual or perceived: wildfires, volcano eruption, tsunami, earthquake; war, hostilities, terrorism, civil commotion; strikes and industrial action; imprisonment, repatriation, deportation; poisonous biological materials, radioactivity; Cyber Incident or Cyber Act; state property seizure; naturalization, visa, in-vitro fertilisation, or other appointments; where exposed to any sanction, prohibition or restriction under United Nations resolutions or the trade or economic sanctions, laws or regulations of the European Union, United Kingdom or United States of America. The following words or phrases have the meaning shown below wherever they appear in bold in this document. IfYouwere aware of the disruption prior to the date of theBookingand did not make reasonable suitable alternative travel arrangements. I had to reschedule something from past weekend, yay floods with Ticketmaster and everything was an online request system. Please also read the General Conditions of Refund. Attend participate in, take part in, use, or be present at. Booking The pre-planned and pre-booked service(s)/event(s)/flight(s)/ticket(s) transacted with Us by You. IfYoudid not make reasonable alternative arrangements to Attend theBooking. Automatic Refunds The only reason people buy tickets from Ticketek is they have no other choice. Its a disgrace. I finally did get a short email back the night before the event, ABSOLUTELY APPAULING. I got tickets to a concert from ticketek that got cancelled of covid. Definitely, Trustpilot should bring a starless option, these scammers even don't deserve 1 star! Meanwhile, we are going to miss the event!Its time to stop using Covid as an excuse for complete lack of service or care. More Info. i spent 2 hours online and still didn't manage to secure tickets. To read more about Covid-19 please visit our dedicated page here. Don't EVER buy for a friend, NIGHTMARE. Safe, Fast and Verified The refund period is from Thursday 14 October 2021 to Friday 12 November 2021. For a detailed FAQ on these measures visit edsheeran.com or frontiertouring.com/edsheeran. Their system is a joke, you cannot call anyone except an automated machine and even after lodging two tickets I have had no response. Ticketek wastes YOUR TIME like it doesn't matter. if it exceeds 18 months from the date originally booked to the conclusion of the transacted event. Their website kept jumping us to different sections than the chosen one, then missed the mistake and paid.Tried to contact to rectify but no news.1 month later someone contacted us via FB saying all other tickets were sold out.Cheers Ticketeck for only taking 1 month to get back to me! I find the app difficult to navigate. ve out any inforation, for heavens sake when its given as a gift how are you supposed to give information you simply dont have acsess too??? To apply for a Refund simply click on the link in your booking confirmation email, or click here. I am trying to buy tickets but it says unable to lock the ticket. I tried calling, emailing before the show, had I had a response we would have made the show. No response to multiple follow ups, and upon trying to call them on 132 849 it's just a voice recording that doesnt go anywhere. The phone message also contradicts itself. If the event is cancelled or rescheduled, Ticketek Marketplace will refund you the amount you paid for your ticket (excluding delivery). Stick to Ticketmaster. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. How will I receive my tickets? To apply for a Refund simply click on the link in your booking confirmation email, or click here. Thats on the laptop, so I tried the phone app, and that showed me the map, but didnt let me buy any ticketsI wish that artists (the label who organises them) would do their due diligence on a service before making people use them. Verification can help ensure real people write reviews about real companies. A copy of the notice of failure or disruption of the public transport. means an unforeseen circumstance completely outside. Voluntary relocation or where you are changing employer for a new role. Buy guaranteed tickets for sold out events at a fair price. The fact that nobody at Ticketek seems to care about this issue and that I have been repeatedly ignored is actually more distressing than the $265 that I am out of pocketTrustpilot should give the option of assigning zero stars for companies like Ticketek. It's the result of a monopoly. The Ticketek phone line disconnects so cannot speak to someone directly to solve issue. An incident number or report from the Police or relevant traffic authority. Confirmation of failure or disruption of the public transport. (This can normally be obtained from the transport companys website). We missed the show! Website doesn't work. is cancelled, postponed or cannot be fulfilled by the. You can do anything you want if you're the only game in town. Paying Party Any organisation or body who has a legal liability to pay compensation for the failure of the service, against whom You have a right of refund. They do but its retarded. I would start with Consumer Affairs Victoriahttps://www.consumer.vic.gov.au/Their website is easy to navigate and unlike Ticketek they actually have trained staff who will contact you back. Never ever again. Sell tickets directly from your Ticketek Account. Any change to your work schedule (other than the specific situations listed under Work Relocation or Emergency Services Recall sections of these terms). Are there any age restrictions enforced on my event? No contact available anywhere.No responses from support requests, just an "we are trying hard, thanks for your patience.Meanwhile, we are going to miss the event!Its time to stop using Covid as an excuse for complete lack of service or care. You/Your/Yourself A person who has made a Booking alone or as part of a group with Us. Basically, because they're the only game in town, and they can do whatever they fucking like. Safe, Fast and Verified What the hell is that? Voluntary relocation or where you are changing employer for a new role. Safe, Fast and Verified is cancelled or postponed by the provider. Any translation of this document from English is for assistance and information only. means an unforeseen circumstance completely outside. Ticketek wanted the official government correspondence from my mate's dad, and that was just for 1 ticket to be refunded. Adverse weather with no Government Agency warnings not to travel. There is not one good review about this dodgy company. failed the examination previously and had to re-sit. If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. Where You are the business owner or registered Director, or a member of Your family is. Fire A report from the fire service and/or police. If Your flight is Your Booking and it is cancelled or postponed, and You have a right of compensation from the Airline or another Paying Party. Easy as. They will do anything to hide from you. The term "refundable" has a commonly understood interpretation and I would seriously question whether Ticketek's definition, and enforcement, fits within that. Communicable Disease means any disease capable of being transmitted from an infected person or species to a susceptible host, either directly or indirectly, that has caused quarantines or restriction of movement of people. If the purpose or reason for which You booked Your flight in order to Attend has altered or been cancelled. Wouldn't refund me for an event I bought tickets for in 2019 that has been cancelled and rescheduled like 6 times because of COVID. I am not a lawyer, but charging a relatively significant amount extra for optional refundable tickets, then making it basically impossible to get a refund, strikes me as something that shouldn't be allowable under consumer law. A copy of the letter requiring Jury Service. Your business model is pathetic and now you have lost thousands of customers.I will never recommend Ticketek I will never use your service ever again.. How totally useless. A police report confirming details of the theft. They rapidly charged my credit card, then didn't provide the tickets. I paid for tickets to The Mousetrap at the Theatre Royal in Sydney and they were not delivered via email or post. Why is this company even allowed to operate?????? Like I legitimately want to spend time with a sick relative and they want me to upload a doctors note proving she has cancer? What a suprise there is NO CONTACT NUMBER other than a computer generated message that gives you nothing. When I call tiketek to explain that it might be a bit awkward getting a doctors note for my aunt (this is the real reason I dont want to go) I get an automated message and then hung up on. Check to see if they have an online lodge system. After following up, they said they'll investigate and give them 30 days, and basically after that they just went silent. I have also msg Ticketek via Facebook and they directed me back to Ticketek Marketplace. They haven't responded to my emails! Maximum refund value will not exceed 10,000 GBP or local currency equivalent. A copy of the letter requiring Jury Service. We/Us/Our We are the Booking agent with whom You made the Booking. Allow me to pay for tickets and eventually send mobile tickets that can't be accessed. If there is a financial failure of any Transport provider. Ticketek - Refundable Refundable Tickets Terms We provide refunds if You are unable to Attend your Booking due to any of the reasons below and have provided the evidence requested below. A copy of the travel warning from the Government Agency. :(, tails, they sent an email saying they has processed the refund. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.