When You purchase tickets on viagogo, viagogo guarantees that You will receive the tickets You paid for in time for the event. I need a reply asap thank u. I was charged for tickets that I did not won't when I cancelled them. We do not control the information provided by other users which is made available through the Site. Kind regards Viagogo says I've been paid but the bank transfer never took place. I haven't received an email confirming my order. 7.2 Copyright. All sales and bids are final. Why is the price printed on the ticket different to what I paid? To list as a Seller, You must provide a valid credit or debit card. You and We are independent contractors, and no agency, partnership, joint venture, employer-employee or franchisor-franchisee relationship is intended or created by this Agreement. Except as provided herein, You agree not to promote the sale of tickets posted on viagogo through any other site. "are you sure you want to back out of the sale, the average price for estimated tickets would be $xxx which will be charged to you if you proceed", Its likely impossible to work out in an automatic way how much replacement tickets would cost. David Birdsall. it says No, once your tickets sell, you cannot cancel the sale as the buyer is expecting to receive them. I bought a UFC ticket from Viagogo around 4th June 2017 and I wasn't able to print the eticket since then, the eticket were a blank piece of paper when I open it on my computer. Welcome to viagogo's online ticket exchange (the "Site"). If this is also unsuccessful We will not offer a refund. You tried to sell the tickets, a buyer agreed to buy the tickets and then you pulled out "due to unforeseen circumstances"?? This has had a financial cost due to interest of 360 held for 8 months, pre-paid specialist transport and staffing of which I cannot recieved a refund as less than 48hrs notice. We may investigate complaints and violations of our policies. 2.9 a) Exception to Sellers Obligation to Confirm. 7.1 Ownership of Intellectual Property. You acknowledge and agree that the foregoing disclaimers and limitations of liability represent reasonable allocations of risk, and that the pricing and other terms and conditions of this agreement reflect such allocations of risk. You warrant that you are over 18 years old and have the legal capacity to make the transaction. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. 6.7 Third Party Information. So; I went on the hunt again, and found some more decent(ish) tickets for the extortionate price of 500.44 ([protected]) with an absolutely absurd bookin fee, but again, I'm not here about the price, I'm here because, as you can probably guess, early this morning I received another email informing me that the purchase had AGAIN been cancelled. You agree that We shall not be liable to You or any third party for any modification, suspension or discontinuance of the Site or any Services under this agreement, for any reason. CH-270.3.014.628-0 with the registered address: viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland. 3.4 Indemnity. As part of the listing process, the Seller assigns a price to the tickets and provides information including but not limited to the event, date, section, seat, and row, and sale end date, all in accordance with the process outlined in the help pages. They should CLEARLY note that if you cancel your sale you will be charged with 50 euro! Due to a unforseen circumstance, the listing was quickly pull off and cancelled right after I was notified of the sale, which was 8 days before the concert. viagogo charge for cancelling sale. what if the buyer got the tickets and did not want to go the event, and claims that he/she was denied entry after the event. We reserve the right to prohibit users from posting tickets on viagogo if they are not able to provide the exact tickets they posted on viagogo. This is not OK and I would not use Viagogo again. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusions or limitations may not apply to you. In the rare instance that a problem arises and the original ticket Seller does not provide You with the tickets listed for sale, viagogo will, in its sole and absolute discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. The Sellers and the Buyers are hereafter jointly referred to as the Members. I can't afford to lose 100 and think this company is a joke as they seem to be try to avoid payment. To sell tickets, a Seller lists the tickets in the Site database. They told me the only thing they could do is get me to resell them through their website at a loss of 140 for me. For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. You warrant that you are over 18 years old and have the legal capacity to make the transaction. I wanted to attend the BBC's The Biggest Weekend festival and found three tickets on secondary ticketing site Viagogo, [where people who have bought tickets can sell them on]. To be a member of this Site, You must agree to accept the terms in this Agreement. We do not guarantee continuous, uninterrupted or secure access to our service, and operation of our Site may be interfered with by numerous factors outside of our control. I was very annoyed by this as there was no warning and to make the situation worse when we went to the concert on Monday the ticket office said they would refuse our tickets because you had sold them for an unacceptable amount and they should have been 30 which is what they were selling then for on the door. Cheers. You agree to indemnify and hold viagogo and (if applicable) any parent, subsidiaries, affiliates, officers, directors, attorneys, agents and employees, harmless against all liabilities, costs and expenses (including reasonable attorneys fees) incurred by viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents, attorneys and employees that arise out of any claim asserted by a third party that involves, relates to or concerns any of your actions or omissions on this Site. We expressly disclaim any responsibility for any lost profits or special, consequential, incidental, or exemplary damages (including without limitation indirect and special damages) that may result from the services, the site, or the suspension, termination or malfunction of the services or the site. We reserve the right to withhold payment if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. There is an even bigger emotional cost due to people with learning disabilities not understanding why they cannot go to a shoe that has been booked and paid for months in advance and to top it off they are going thro a bereavement of a close family member just last week. I also don't have my tickets either! In certain circumstances, you may be required to complete a Dispute Claim Form provide additional information in order to claim a refund. They STILL are not active. 2.13 Ticket Information. If You do not qualify, do not use the Services. Our address is viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland. After reading a lot of negative reviews, I had second thoughts. Sellers who commit to send tickets directly to viagogo are not required to confirm the order. Once Buyer and Seller have entered into a transaction, all transactions are covered by the viagogo Guarantee. I am appalled by the lack of honesty, knowledge and training your staff showed. and how does an unforeseen circumstance suddenly make you require tickets to a concert? 2.2 Registration. Except for the express warranties stated in this agreement, We provide the software, site and services on an "as is" basis and "as available" basis without any warranties of any kind. On Tuesday (June 13th), I ordered 2 tickets to see Steely Dan perform at the O2 centre in October ([protected]) and managed to grab decent enough seats for as much as 483.79. Our suppliers and co-brand partners are third-party beneficiaries of this Agreement. viagogo Entertainment Inc, which is registered in Delaware, United States of America, offers a service on its Internet site at the address www.viagogo.com (hereafter, the Viagogo Platform) that brings together sellers (the Sellers) of tickets for shows or sporting events (the Tickets) and buyers (the Buyers) for these same Tickets. viagogo provides a service that allows members who want to buy tickets ("Buyers") to find members who want to sell tickets ("Sellers"). 4.2 Stolen Property. Forms must be returned to viagogo 5 working days after receiving them, in order to apply for a refund. This complaint was posted by a verified customer. Note that this is separate from any VAT viagogo is required to charge on its fees. This is so we can promote the sale of tickets and items that You list for sale. 2.16 Season Cards. When We receive an offer by credit or debit card, We obtain an authorization from the Buyer's credit or debit card equal to the price, booking fees and delivery fees for the tickets. We reserve the right to prohibit users from posting tickets on viagogo if they are not able to provide the exact tickets they posted on viagogo. 2.5 Tax on Seller Proceeds. Our street address is 160 Greentree Drive, Suite 101, Dover, Delaware, County of Kent, 19904, USA. Except as expressly stated otherwise, all notices to You shall be sent to the email address You provided to us during the registration process. Viagogo's cancellation policy states that customers with tickets to cancelled events are entitled to refunds, while tickets for postponed events are usually valid for the new date. These Terms and Conditions (including any documents referred to in it) ("Agreement") list the terms of the agreement between you and viagogo Entertainment Inc ("viagogo" or "We" or "Us") for the buying and selling of tickets ("Tickets"), and all other services that We provide (the "Services"). Any unauthorized reproduction, modification, distribution, transmission, republication, display, or performance of the software or the content on the Site is strictly prohibited. I confirmed the sale and wanted to ship the tickets over. What was the unforeseen circumstance? This Agreement is governed by and interpreted in accordance with the laws of the State of Delaware of the United States of America. I sent them a message on why will I only be paid 5-8 working days after the event, not when the buyer receives them. arizona high school rodeo standings; cryptocurrency tax accountant near me Comments: 0. The title at the beginning of each paragraph of this Agreement is for reference purposes only and in no way defines, limits, construes or describes the scope or extent of such paragraph. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. You agree not to include in your delivery to the Buyer any promotional or other commercial material that is not provided or approved by viagogo, other than a VAT invoice if relevant and if requested by the Buyer and viagogo. Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. How Is Technology Changing How We Treat avarey947? Once the Seller lists tickets for sale, the Buyer purchases these tickets, and the Seller has confirmed the sale, the Seller is responsible for completing the transaction with the exact tickets the Seller has listed. viagogo charge for cancelling sale. November 18, 2021 If the Seller lists tickets for sale, confirms the sale and then is unable to deliver the exact tickets listed, viagogo reserves the right to find replacement tickets for the Buyer and to charge the Seller with the respective replacement fee, other charges, and/or take other measures, as . Event Information Order ID: 9181945 Ticket(s): Section 145 1, Row 16, (2 Ticket(s)) Event: Adele Venue: ANZ Stadium (Stadium Australia) Date: 11 March 2017, 19:30 Please do not reply to this message, as this email address does not accept incoming email. You also agree not to separately contact the Buyer at any time for any reason. I demand to speak to a manger or someone in charge immediately 2.9 Seller's Confirmation Obligation. I'm aware that these tickets are in high demand, and this will be their last concert in the UK, so I managed to scrap together enough cash for a band I've been waiting my entire life to see. We attempt to ensure all tickets are delivered in time for the event, time scale permitting We may require a venue or box office collection (pick-up). - The horrible price that I was charged for hockey tickets. Over 900 has left my account in just 2 days, and I'm appalled by such shoddy service from viagogo. 2.15 Claims under the viagogo Guarantee. We often link to other websites, but we can't be responsible for their content. There are still plenty of tickets available on the official site. By using this Site, You agree to accept such risks and agree that viagogo is not responsible for the acts or omissions of users on the Site. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. When I clicked to 'report a problem' thinking o could explain the situation, I just got a messaging saying the order had been cancelled followed by an email saying my card would be charged 20 (from card details I was told were only required for ID and would not be charged). please see in bul point the notes I have made which should evidence the disappointing communication . Once the Buyer finds a matching ticket, the Buyer notifies viagogo with an "offer" that the Buyer is willing to purchase the ticket. Submit a complaint and get your issue resolved. This is so we can promote the sale of tickets and items that You list for sale. I would like to have a break down of why this should cost so much and a POC for redress. 3.2 Other Information. You also grant Us a non-exclusive, transferable, worldwide, paid-up, royalty-free right and license to reproduce, modify, adapt, publish and display on the Site and on the sites of our marketing partners your descriptions of tickets listed for sale. At no time do We provide the Buyer's payment information to the Seller. 6.6 No Agency. 7.2 Copyright. This is a terrible service and will be going to the ombudsman if I do not get a satisfactory result of compensation. 2.11 Collecting Payment. As part of our listing guarantee, should the sale not be fulfilled, viagogo reserves the right to charge the cost incurred as a result of the order not being fulfilled. viagogo's liability to You or anyone else in any circumstance is limited to the lesser of (a) $250, and (b) the total value of all tickets and other items you bought and/or sold via viagogo during the action allegedly giving rise to liability. To sell tickets, a Seller lists the tickets in the Site database. The price of 2 tickets was $290, and the fees were $100 - around one-third of the ticket price. You and viagogo are independent contractors, and no agency, partnership, joint venture, employer-employee or franchisor-franchisee relationship is intended or created by this Agreement. Not only was my son very disappointed but I have not received the refund and cannot get through to you on any of the phone numbers. Seriously people need to take responsibility for themselves. We will also add sales or value added tax on our fees as applicable. it says. most common verbs in french; affordable housing lotteries in massachusetts; tendai chatara height; minnie mouse telephone target You may not assign or transfer this Agreement, or any of its rights or obligations, without the prior written consent of viagogo, which We can refuse in our sole discretion. dan beckerman producer sample analogy for father viagogo charge for cancelling sale. You may find other users information to be offensive, harmful, inaccurate, or deceptive. I asked for a complaints number or procedures Of which I was told "there is none just send an email from the website" Copyright (c) 2006-2023, viagogo AG. In addition, you will be charged to cover the cost of finding replacement ticket (s) for your buyer. When I first saw the tickets on your site the price given for these were30 so 60 for two. Note that Your payment may be withheld if you violate this clause. When We receive an offer by PayPal, We will obtain an authorization from the Buyer's PayPal account equal to the price, booking fees and delivery fees for the tickets. Shouldn't someone be keeping track of sales and preventing things like this from happening? 6.3 Allocation of Risk. viagogo charge for cancelling sale. Once a ticket is posted, We strongly discourage posting that ticket for sale elsewhere. In the event that an event is cancelled or re-scheduled, viagogo reserves the right to cancel a sellers transaction. No tickets arrived so on 15.6.17 I rang to be very ridley told there were no tickets available and they had sent an refund & email on 13.6.17 (Of which I never recieved). I've sold WC tickets more than a month ago and Viagogo doesn't pay me. It's the same with ticketmaster resale, it states it clearly in the t&c's, and it can be a very expensive exercise if you don't go through with the transaction. viagogo charge for cancelling sale viagogo charge for cancelling sale Posted at 07:21h in timber framing courses alberta by pastel silver overtone on brown hair Copyright 2017 viagogo. PREAMBLE 4.1 Double Posting and Removal of Tickets. Note: this address is not the Customer Service address. Invalid tickets: If buyers are refused entry to the venue as a result of invalid tickets we may refund the buyer at any time. 0. The Seller is responsible for determining whether it/he/she is required to account for VAT (UK or other), GST, sales tax or other similar fees (collectively, Tax) on the sale of the ticket. We will collect proof where this is possible but in some cases viagogo reserves the right to refund the buyer and not pay the seller even if proof of non entry is not presented. What is the viagogo complaint handling process? Issues must be reported within 14 days after receiving the tickets otherwise this will no longer be covered by the viagogo Guarantee. I have repeatedly been ignored. Is this your company? Can I buy tickets that are personalised with someone else's name on them? Thus, the ticket price shown (before our fees) may include sales or value added tax (US or other) as appropriate. Hannah Goodbody. This Agreement incorporates by reference the following policies and documents also found on this Site: 7.4 Governing Law. When asked what happens now as it was for people with learning disabilities so specialist transport & staffing had been arranged and paid for? This is misrepresentation. Absolutely no empathy from your customer service agent who put the call down when I asked to speak to management. Your prices were miss leading and a scam. Wendy Martin, I have tried to sell a concert ticket with them. I have researched this and found that there are many people out of pocket for the same reason so unless I am refunded fully I will take this further. Fixed Price: The Seller sets a price at which they will sell the tickets in line with viagogo's agreement with Paris Saint-Germain . In its FAQ for Can I cancel my sale? I would definitely question it but I think you don't have much of a leg to stand on. If We change this Agreement, We shall post a revised version of this Agreement, which shall automatically replace the terms of this Agreement. 7.3 Additional Policies. The compilation (meaning the collection, arrangement, and assembly) of all content on the Site is the exclusive property of viagogo and protected by country and international copyright law. 2.1 Requirements. Additional information can be found in our FAQs and on the ticket details pages. We make no warranty with respect to the software, tickets, events, and services provided on the Site, or that sellers or buyers will perform as promised, and We expressly disclaim all such warranties, whether express, statutory or implied, including without limitation any warranties of quality, title, non-infringement of third party rights or fitness for a particular purpose. 4.2 Stolen Property. We still haven't reached peak Viagogo. We may take any action that We deem appropriate in our sole discretion including without limitation issuing a warning, suspending or terminating service, denying access, removing a listing or recommending You edit a listing. Sellers will be able to see the service fee and taxes on our fees before completing the listing process and thereby committing to sell their tickets. All sales and bids are final. Search. Forms must be returned to viagogo 5 working days after receiving them, in order to apply for a refund. I have received no contact re the rearranged date of the June event. Once a ticket is posted, We strongly discourage posting that ticket for sale elsewhere. Why can't I see my order or sale in my account? If (a) a sale is cancelled for any reason; (b) we reasonably believe that you have committed fraud or other illegal act or omission during any buying or selling activity; (c) you leave a sale unconfirmed for more than 48 hours and do not Report a Problem; (d) subject to the exceptions set forth in Section 2.10 and 2.15, you aren't able to deliver the exact seats that you listed on the Site or send the tickets (and related passes if any) on or before the Must Ship By Date or you otherwise fail to fulfill the sale of your tickets or related passes; (e) you send incorrect, misrepresented, invalid, fraudulent or counterfeit tickets or related passes for any sale or portion of a sale; (f) You otherwise owe viagogo a specific amount; or (g) You otherwise breach this Agreement or owe Us a specific amount, then you authorize viagogo to withhold payment or charge your Payment Method any amount you owe us and all costs viagogo incurs due to your conduct, including but not limited to, a late shipment fee or late delivery fee, reprinting fee, shipping re-routing charges, the cost of replacement tickets or related passes, coupons, gift certificates, refunds, and other costs required to compensate the Buyer or Seller for his or her bad experience, with a minimum charge of $30 per ticket (or the equivalent in their listing currency). - online tickets: afrikaans is groot south africa, didn't pay me for tickets sold through viagogo to adelle sale 9181945, Read full review of Viagogo and 1 comment. Tickets may be substituted with comparable or better seat locations without the Buyers approval. If You receive tickets from the Seller that are not the tickets you ordered or tickets that are invalid and not honoured at the venue, we strongly advise you to contact Contact Us to report the issue. In Eastnor castle, not specified as outdoor. Viagogo were not able to supply them at the last minute and offered a refund. viagogo does not take title to the underlying ticket and the actual transactions are between the Buyers and Sellers. I will never use this service again, and you need to remove the 100% guaranteed tickets as this is not correct. In this instance we will hold the sum of AUD133.20 from your future sales payments. How do I find tickets I've already downloaded? I recently sold 2 WWE RAW tickets for the London show through viagogo and I am still waiting for the money to be paid into my PayPal account which should have been completed the beginning of may when the event took place. When booking on viagogo, even when you select the amount of tickets you want e.g. This comment was posted by a verified customer. Thank you for using viagogo! This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. In addition, You shall not now or in the future contest the validity of viagogo's Intellectual Property. This Agreement (and all documents incorporated by reference) constitutes the entire agreement between the parties pertaining to the subject matter hereof and supersedes all prior agreements and understandings between the parties hereto with respect to the subject matter hereof, whether written or oral. 6.2 Waiver of Consequential Damages; Liability Limit. Why is the price printed on the ticket different to what I paid? When You sell tickets on viagogo, provided you provide the exact tickets listed for sale and the ticket Buyer successfully gains entry to the event, viagogo guarantees that you will be paid for your sale. Sports. This is not only immoral but must be illegal under consumer legislation.
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